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FAQ

Do you have any questions for us?


Below we have summarized the most frequently asked questions for you. If you cannot find what you are looking for, please contact us here: +43/664/1123222 or office@refished.com


Frequently Asked Questions

PRODUCTS & ONLINE SHOP

What does "fished out" mean?

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That a colour is probably no longer up to par. It's like this: We only work with old material. Some colours (=bags) are suddenly no longer available and unfortunately will probably not be available anymore. Simply because there is no longer a sack in the color to be found.
This has already happened to strawberry red, altrosa, pink-hanco, pink+yellow, purple.

Is there a fish on every product in the #FISH collection?

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For certain products (e.g. Soulmate, Backpack, Sporty, Cargo, Business) we guarantee that a fish is clearly visible on the front. Pay attention to the "FISH GUARANTEE" notice in the product detail. With some products, especially the smaller ones, it is unfortunately not always possible to use a part of the fish icon because we must use up the entire bag, including the back side, on which there is usually a lot of "writing". But both are very cool! If it is important to you that there is a fish on it, please state this in the comment field in the shopping cart, and we will try to accommodate your request subject to availability.

Exchanges & Claims

Can I exchange or return my product?

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Yes, you have 2 weeks to cancel your purchase. Just write us a short email to office@refished.com, in which you inform us about your wish, or come to the REFISHEREI in person (Sechsschimmelgasse 20, 1090 Vienna). You can choose whether you want the money back or a different product or a voucher.

My bag is losing color - is it defective?

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Unfortunately, it can sometimes happen that color peels off, since the sacks are already printed and used before we make our products out of them and you never know what conditions they have been exposed to. Also, we have no influence on the durability or other properties of the printing. In general, we recommend being careful with oils, creams, disinfectants and other harsh agents, the imprint doesn't like all that very much.
If you decide that this is not acceptable for you, please just let us know, a return is not an issue.

My product has a crack or similar - what can I do?

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We try very hard to implement our products in the highest possible quality. Our bags, accessories and backpacks from the FISH and CEMENT collections are made in a social workshop in Cambodia, where only physically disabled people work. Sometimes it happens that weak points appear, which we often only discover through use after some time. However, these are immediately improved so that our products continue to improve. We will be happy to repair your products free of charge if they have not been in use for years. This applies to every REFISHED product, if something is wrong with it, please always report it. We're always happy to make improvements.

Shipping

Do you offer express shipping?

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If you need a product particularly urgently, please contact us directly by telephone on +43/664/1123222. We are happy to organise express shipping and tell you what is possible. Costs for express shipping within Austria: EUR 10 (order by 11:00 a.m., delivery by 12:00 p.m. on the next working day). Prices vary greatly abroad.

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