Shipping & Pickup

SHIPPING COSTS & CUSTOMS

Austria/Germany for orders from EUR 75: EUR 0.00

Austria for orders under EUR 75: EUR 4.90
Germany for orders under EUR 75: EUR 5.50

Rest of Europe (EU countries as well as e.g. Switzerland, UK, Norway) for orders from EUR 100: EUR 0.00
Rest of Europe for orders under EUR 100: EUR 12.00

Canada, Australia, New Zealand: EUR 25.00

USA: EUR 65.00
We currently ship to the USA on request only, as there have recently been frequent problems and delays with imports. We reserve the right to cancel the order.

All orders are shipped from Austria. Any customs or import duties are paid by the recipient.

DELIVERY TIME

STANDARD

Processing time for your order: 1–4 days – if you're in a hurry, please get in touch.

Delivery usually takes:
Austria & Germany: 2–3 business days
EU: 2–4 business days
Rest of Europe (e.g. Switzerland, UK): 4–7 business days
Canada, Australia, New Zealand, USA: 7–14 business days

Please note that, as we are a small team, short delays can occasionally occur.

EXPRESS – ON REQUEST ONLY
We currently don't offer a regular EXPRESS service. If you're in a real hurry, please contact us by phone (+43 664/1123222).
We'll do our best to make it happen.

SHIPPING PARTNERS

We usually ship our parcels with Austrian Post. You can find out how Austrian Post is making its deliveries more climate-friendly HERE. In some cases we use GLS or FedEx instead.

RESPONSIBILITY / REDUCE & REUSE SHIPPING

We ship without plastic: our packaging is made from recycled cardboard, and wherever possible we give boxes a second use. We mainly ship with Austrian Post. You can find more about their climate protection programme HERE.

With our reusable shipping option Reduce & Reuse, you skip the single-use box altogether: your order arrives in a stylish, reusable shipping bag, upcycled from fish feed sacks in the typical REFISHED design. A return label addressed to us is already included. Simply stick it on the empty bag and drop it off at the post office (AT) or with GLS (DE) – and off it goes on its next journey. If you don't like your product, you can send it straight back in the same bag. And if you'd rather keep the bag: go for it! The surcharge at checkout covers the cost of the return shipment. You can also buy our shipping bags HERE.

PICKUP

Do you live in Vienna?

Help protect the environment and pick up your order at our shop:
REFISHEREI, Sechsschimmelgasse 20, 1090 Vienna – during our opening hours (= pickup hours) or by appointment (+43 664/1123222).
You'll find this option at checkout, and of course it's free of charge.