Exchanges & Returns

EXCHANGE
Don't like your item? Just contact us. We may be able to find something more suitable for you and arrange a straightforward exchange. You have 14 days from receipt of the goods to request an exchange. The product must be unused.

REVOCATION (RIGHT OF WITHDRAWAL)
You can also withdraw from the purchase within 14 days of receiving the goods without giving any reason. The period begins on the day you (or a person designated by you, not the transport company) receive the goods.

How it works:
1. Notify us of your withdrawal, preferably via Revoke contract or by email at office@refished.com.
2. Send the goods back within 14 days thereafter to:
REFISHED, Sechsschimmelgasse 20/5, 1090 Vienna, Austria

We will refund the purchase price, including standard shipping costs, within 14 days of receiving your withdrawal, once we have received the goods or you have provided proof of return. You are responsible for the return shipping costs. We recommend shipping with tracking.

You can inspect and try the goods as you would in a store. We can only deduct a reduction in value if the goods have been used beyond this and have consequently lost value.

You can find all the details in our General Terms and Conditions.